Returns
You can request return documents by phone +49 (0)6031 / 7910-0 (Mon-Fri 8am-6pm) or via our contact form. For the return of large appliances (for example refrigerators), please arrange a collection of the item together with our customer service.
After positive inspection of the goods in our logistics centre, we will immediately refund your payment. The credit will be made to the payment method you selected when placing your order.
You can find further information on returning items in ourcancellation policy on the statutory right of cancellation.
Replacement in case of loss of consignment & defect
As a private customer, you are protected by law against the loss of goods in transit. If one of our packages or a complete delivery has not reached you, please contact our customer service. If the item has a defect within the first 30 days after delivery that was not caused by you, we will exchange the item at your request. You can reach us by phone +49 (0)6031 / 7910-0 (Mon-Fri 8 am - 6 pm) or via our contact form. You can find more information about your legal warranty in our General Terms and Conditions.
The manufacturer's warranty for your device basically covers all defects that occur within the warranty period and were not caused by you.
The manufacturers in the computeruniverse shop usually offer a very good warranty service through which you can quickly and easily file and process your claim. You can find the necessary contact information in the data sheet for the product or via our manufacturer pages.
If you have any further questions about the exact conditions or the processing of the manufacturer's warranty for your product, we will be happy to help you on +49 (0)6031 / 7910-0 (Mon-Fri 8am-6pm) or via our contact form.
As a business customer, you have the option at computeruniverse to return originally packaged, unused and unopened items within 14 days of receipt of the goods. If you wish to make use of this option, please contact your personal contact person or our B2B customer service on +49 (0)6031 / 7910-250 (Mon-Fri 8am-6pm) or via our contact form.
Loss of consignment & Transport damage
If one of our parcels or a complete delivery has not reached you, please report this to your transport insurance. If you are not insured yourself, you can instruct us to investigate the whereabouts of the delivery and, if necessary, to make a claim with the appointed forwarding agent on your behalf. We will charge you a flat rate of 45 euros for our efforts in this regard. Please note that, as a rule, only damages up to an upper limit of 500 euros will be reimbursed. Please contact our B2B customer service on +49 (0)6031 / 7910-250 (Mon-Fri 8 am - 6 pm) or via our contact form.