Returns

Article Return
You can request return documents by phone at +49 6172 3917-0 (Mon-Fri, 8:00 AM - 6:00 PM) or via our contact form. For the return of large appliances (e.g., refrigerators), please arrange for a pickup of the item with our customer service eine Abholung des Artikels.

After a successful inspection of the goods at our logistics center, we will promptly refund your payment. The refund will be issued via the payment method you selected when placing your order.

For further information on returns, please refer to our cancellation policy on the statutory right of withdrawal.

Replacement in Case of Loss or Defect
As a private customer, you are legally protected against the loss of goods in transit. If any of our packages or an entire delivery did not reach you, please contact our customer service. If the item has a defect within the first 30 days after delivery that was not caused by you, we will exchange the item at your request. You can reach us by phone at +49 6172 3917-0 (Mon-Fri, 8:00 AM - 6:00 PM) or via our contact form. You can find more information about your legal warranty in our general terms and conditions.

Claiming Manufacturer's Warranty
The manufacturer's warranty for your device generally covers all defects that occur within the warranty period and were not caused by you.

Manufacturers in the computeruniverse shop usually provide excellent warranty services, allowing you to file and process your claim quickly and easily. The necessary contact information can be found in the product data sheet or on our manufacturer pages.

If you have any further questions regarding the specific terms or processing of the manufacturer's warranty for your product, we are happy to assist you at +49 6172 3917-0 (Mon-Fri, 8:00 AM - 6:00 PM) or via our contact form.

Article Return
As a business customer, you have the option at computeruniverse to return originally packaged, unused and unopened items within 14 days of receipt of the goods. If you wish to exercise this option, please contact your personal account manager or our B2B customer service at +49 6172 3917-250 (Mon-Fri, 8:00 AM - 6:00 PM) or via our contact form.

Loss of Consignment & Transport Damage
If one of our parcels or a complete delivery has not reached you, please report this to your transport insurance. If you are not insured, you can instruct us to investigate the whereabouts of the delivery and, if necessary, file a claim with the appointed forwarding agent on your behalf. Please note that a flat fee of 45 euros will be charged for this service. Additionally, as a general rule, only damages up to an upper limit of 500 euros will be reimbursed. For further assistance, please contact our B2B customer service at +49 6172 3917-250 (Mon-Fri, 8:00 AM - 6:00 PM) or via our contact form.