„Best Selection. Best Service.“ With constant development since 1999, this belief has made us into one of the leading online shops for electronic goods. We have set standards in the industry – always geared to customer requirements. We are reliable partners for everyone; whether beginner or professional. Continuous live assessments of customer rating portals such as “Geizhals“ or “Facebook“ underlines this.
Apart from your satisfaction, your security is truly important to us. The service and the security regarding online shopping with computeruniverse have already been tested comprehensively and awarded. To consistently fulfil our customers´ expectations, we attach particular importance to the highest quality and security standards as far as the website and internal processes are concerned. This is guaranteed by strict and regular testing carried out by independent external institutes (EHI).
What is behind computeruniverse?:
- A German company with around 170 employees
- €218 million turnover in 2019
- Strong and reliable through integration in the Burda group of enterprises
- In-house dispatch depot with over 8500 m² storage space and with state-of-the-art logistics
- Over 130,000 different products online
- Personal, in-house customer service with competent telephone and e-mail support provided by experienced employees. No redirection to call centres. No empty standard replies. No complicated waiting patterns - that´s a promise.
The entire company concept is focussed on responding quickly, directly, personally and professionally to individual customer requirements. It is not about our image, but the consistent implementation of our motto:
„Best Selection. Best Service.“
Quality advice, availability and the speed of e-mail, chat and (smart) phone enquiries build the decisive foundation for our customer service. Technically challenging enquiries are also promptly answered with high quality advice; to satisfy the customer is not our only goal, we also aim to inspire our customers.
We convince our customers by building their trust, through real competence and politeness, speed (daily assessment of dispatch speed) and reliability (fixed price and delivery assurance) as well as the special quality of products and services (high service level, personal contact partners for business customers and premium customer concepts).
Our customer orientation is characterised by fast and uncomplicated support in the event of a guarantee claim, which is supported by a close partnership with all manufacturers in our product range; specific Service-Level Agreements with the costumer ensure fast repair or direct exchange. Our customers benefit from the experience and opinions of all users because product evaluations are published; questions and answers are already exchanged in our product descriptions, as well as tricks and tips concerning applications.