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computeruniverse GmbH, which is based in Friedberg near Frankfurt am Main, was founded in 1999 and is now one of the leading online shops for hardware, software, entertainment and household electronics in Europe.

computeruniverse GmbH presents its comprehensive range, with more than 150,000 articles, to visitors and customers on www.computeruniverse.net. Here, the focus is on technical innovations and high-quality brand products.

The range of computeruniverse products is orientated towards private individuals, companies and public institutions worldwide. With the company slogan, “Best selection, best service”, computeruniverse GmbH aims to provide technical solutions at fair prices for all areas of life, as well as a comprehensive, customer-orientated service. For this purpose, the company utilises the benefits of the Internet, as an information, trade and communications platform, to their customers´ advantage. Upon product selection, purchase decisions, purchase processing and after making a purchase, all our customers are intensively supported through online tools and customer service advisers.

Unsere Awards
Customer orientation, as well as service and security in terms of online shopping at computeruniverse, have received awardsfrom many independent institutes and test portals.

Overview of awards

  • testsieger.de: 1st place (Test Champion) and “Quality Champion” in the field of Online Shops for Notebooks (March 2014)
  • testsieger.de: 1st place, “Best website" and “Quality Champion" in the field of Hardware Shops (March 2013)
  • TeleTalk: Report on full service quality management (March 2013)
  • CCV Quality Award 2012 for customer satisfaction
  • testsieger.de: 1st place, “Best website” and “Quality Champion“ in the field of Printer Shops (July 2012)
  • testsieger.de: “Best website“ in the field of Projector Shops (May 2012)
  • Shop Usability Award 2012 – Category Champion (December 2012)
  • testsieger.de: 1st place in the field of Computers & Notebooks as the only shop with the grade “very good” (June 2011)
  • Test Champion Stiftung Warentest (Consumer safety group), (issue 12/2009, Quality assessment "good", grade 2.0)
  • Test Champion Stiftung Warentest (Consumer safety group), (issue 7/2006, Quality assessment "good", grade 1.7)
  • Test Champion Computer Bild (issue 14/2006)
  • Test Champion guenstiger.de (Shopping test, 12/2005)
  • Test Champion SFT (issue 07/2005)
  • Test Champion Computer Bild (issue 25/2003)
  • Test Champion Computer Bild (issue 11/2001)


Since September 2006, computeruniverse has been a full subsidiary of Burda Digital Ventures GmbH. computeruniverse GmbH currently employs approximately 170 employees under the management of Robert Rónai. computeruniverse has been an IHK (Chamber of Industry and Commerce) certified training company since 2007, and trains IT system tradesmen, tradesmen in wholesale trade and foreign trade, as well as specialists for warehouse logistics. computeruniverse considers it a social obligation to provide young people with a vocational perspective.

In 2014, the computeruniverse online shop enjoyed huge popularity. The website www.computeruniverse.net was visited approximately one million times per month. As part of its 15-year anniversary celebrations, computeruniverse conducted numerous special events, such as special week and day deals with limited offers.

Services at a glance

  • Product portfolio with approx. 150,000 articles (as at January 2014)
  • Internally-developed merchandise management software
  • Own Sales Team and Call Centre for individual customer support
  • Product filter aligned to product groups
  • Purchase consultation for those new to the field and for ambitious users
  • A variety of payment and delivery options (PayPal, credit cards, invoice, direct debit, etc.)
  • Personal online order management including status queries and package tracking
  • Partner, bonus and member-get-member advertising programme
  • Special searches for inks/toners, papers and films
  • Photo service

Certifications

  • Trusted shops
  • EHI "Tested online shop"
  • Austrian E-Commerce quality seal
  • CHIP Online “Online shop certificate”
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