Collect-&-Return Service customer places a call to the help desk. If the malfunction cannot be repaired by the help desk technicians over the phone the customer will be issued with a repair number. This will trigger a pickup by one of Fujitsu Technology Solutions' transport providers. The defective unit will be collected from the customers address. After completion of the repair in a Fujitsu Technology Solutions repair-center the product will be returned to the customers premises.
Please note that as long as it's not specified otherwise, this notebook will have German keyboard layout (QWERTZ), operating system and software. If available, an English version will be advertised separately.
Extended service agreement - parts and labour - 5 years - pick-up and return - availability: 9 hours a day / Monday-Friday Technical support - phone consulting - 5 years
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